Shipping Policy 📦

The Short Version ✨

We usually pack orders within 1–3 business days. Once shipped, you’ll get tracking by email. Delivery times vary by shipping method and destination.

1. Order Processing ⏳

Orders are processed Monday–Friday, excluding U.S. holidays.
Standard processing time: 1–3 business days.
During launches, sales, or holidays, processing may take a little longer. We’ll do our best to keep you posted.

2. Shipping Rates & Delivery Estimates 🚚

Standard Shipping
Delivery: [10–15] business days after shipping

Free Shipping
Delivery: [10–15] business days after shipping


3. Order Cutoff ⏰

Orders placed before [12:00 PM] [GMT-8] on a business day are usually processed the same day. Orders placed after cutoff or on weekends/holidays begin processing the next business day.

4. Tracking 🔎

Once your order ships, we’ll email you a tracking number. Tracking may take 24–48 hours to update. If tracking hasn’t updated after [3] business days, contact us at [syequipment567@hotmail.com].

5. Address Accuracy 🏡

Please double-check your shipping address at checkout. We cannot guarantee changes after an order is placed. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for reshipping fees.

6. Lost, Stolen or Damaged Packages 📦

If your package arrives damaged, contact us within [7] days of delivery with photos.
If tracking shows delivered but you can’t find it, check with neighbors, your mailbox, and your local carrier first. Then contact us — we’ll help you file a claim where possible.

7. Missing Items

Please inspect your order when it arrives. If something is missing, contact us within [7] days at [syequipment567@hotmail.com] with your order number and a photo of the package.

8. International Shipping 🌍

Currently, we ship within the United States only.
[If you later ship internationally, add: Customers are responsible for customs, duties, and taxes.]

9. Contact

Shipping questions?
[syequipment567@hotmail.com]
[SY EQUIPMENT CO., LIMITED]
[RM 10D R1,10/F, KIN GA IND BUILDING 9 SAN ON STREET TUEN MUN HONG KONG]