Refund Policy 🔄

The Short Version ✨

We accept returns within [30] days of delivery for unused, unwashed items with original tags and packaging. For hygiene and safety reasons, used or washed baby items cannot be returned. Damaged or wrong items? Contact us within [7] days and we’ll make it right. 💛

1. Return Window ⏳

You may request a return within [30] days of delivery. Requests after this window may not be accepted.

2. Return Conditions ✅

To be eligible for a return, items must be:

Unused and unworn
Unwashed
Free of stains, odors, pet hair, and signs of use
In original packaging with tags attached, if applicable
Include proof of purchase or order number

For hygiene and safety reasons, Bodysuits & Singlets, Bibs, Hats, and Travel Change Mats must be returned unworn, unwashed, and in original condition. If they have been used or washed, we cannot accept them.

Bags may be returned if unused and in original condition.

3. Non-Returnable Items 🚫

The following cannot be returned:

Used, washed, or worn items
Gift cards
Final sale items
Personalized or custom items
Clearance items marked “final sale”
Items damaged after delivery due to misuse or normal wear

4. How to Start a Return 📩

Email [syequipment567@hotmail.com] with:

Your order number
Item(s) you want to return
Reason for return
Photos if the item is damaged, defective, or incorrect

If approved, we’ll send return instructions and the return address: [Return Address].

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

5. Damaged, Defective or Wrong Items 📸

Please contact us within [7] days of delivery if your item arrived damaged, defective, or incorrect. Include your order number and clear photos. We’ll arrange a replacement or refund and cover return shipping where appropriate.

6. Refunds 💳

Once we receive and inspect your return, we’ll notify you. If approved, your refund will be issued to the original payment method within [5–10] business days. Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges 🔁

The fastest way to exchange is to return the unused item and place a new order. This helps us reserve the item you want before it sells out.

8. Late or Missing Refunds

If you haven’t received your refund after [10] business days, check your bank account, then contact your credit card company. If you still need help, email us at [syequipment567@hotmail.com].

9. Contact

Refund questions?
Email:syequipment567@hotmail.com
Company Name:SY EQUIPMENT CO., LIMITED
Company Address:RM 10D R1,10/F, KIN GA IND BUILDING 9 SAN ON STREET TUEN MUN HONG KONG